Privacy Policy
1. Introduction
This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as relevant obligations under the General Data Protection Regulation (GDPR) where applicable.
By accessing or using our website, you agree to the terms of this Privacy Policy.
2. What Personal Information We Collect
We may collect the following types of personal information:
- Name
- Email address
- Phone number
- Billing and/or mailing address
- Payment details (processed securely via third-party providers)
- Any other information you voluntarily provide to us
We also collect non-identifiable information, including:
- IP address
- Browser type and device information
- Website usage data and analytics
3. How We Collect Personal Information
We collect personal information when you:
- Use or interact with our website
- Contact us via forms, email, or phone
- Subscribe to newsletters or marketing communications
- Make a purchase or booking
We may also collect information automatically through cookies and similar technologies.
4. Purpose of Collection
We collect and use your personal information to:
- Provide and manage our services
- Process transactions and deliver products/services
- Respond to enquiries and customer support requests
- Send marketing communications (with your consent)
- Improve website performance and user experience
- Comply with legal and regulatory obligations
5. Legal Basis for Processing (GDPR)
Where the GDPR applies, we rely on the following legal bases:
- Consent – for marketing communications
- Contractual necessity – to provide services or process transactions
- Legitimate interests – to improve services and website performance
- Legal obligations – to comply with applicable laws
6. Disclosure of Personal Information
We may disclose your personal information to:
- Trusted third-party service providers (e.g., payment processors, hosting providers, analytics services)
- Professional advisers (legal, accounting)
- Regulatory authorities where required by law
All third parties are required to handle your information securely and only for authorised purposes.
We do not sell or rent your personal information to third parties.
7. Overseas Disclosure
Some of our service providers may be located outside Australia. Where personal information is transferred overseas, we take reasonable steps to ensure it is handled in accordance with the APPs and GDPR safeguards.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
9. Security of Personal Information
We take reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no system is completely secure, and we cannot guarantee absolute security.
10. Your Rights
Under Australian Privacy Law (APPs):
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated information
Under GDPR (where applicable):
You may have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
11. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance website functionality
- Analyse usage and performance
- Personalise your experience
You can control or disable cookies through your browser settings.
12. Direct Marketing
We will only send marketing communications where you have consented or where permitted by law. You may opt out at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
13. Access and Correction Requests
To request access to or correction of your personal information, please contact us using the details below. We will respond within a reasonable timeframe.
14. Complaints
If you believe we have breached applicable privacy laws, you may contact us. We will investigate and respond promptly.
You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.
15. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.
16. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us